Enterprise POS
InfoGenesis, 12UX, Server 12
Deep support and integration experience across legacy, hybrid, and modernized Agilysys POS environments, including terminals, mobile workflows, tenders, KDS, gateways, and back-end configuration.
Public Technical Portfolio
Ernesto Paulo Ritacca
Systems integration, QA collaboration, and technical product work across hospitality POS, casino systems, cloud prototypes, and practical AI/API tooling.
InfoGenesis
IG 12UX
Server 12
Casino Integrations
QA Bridge
Cloudflare Workers
20+
years around mission-critical systems
4
recent years in enterprise hospitality POS
Tier II/III
escalation, integration, and field troubleshooting
QA + Dev
translation between customers and engineering teams
What I Bring
Technical enough for engineering, calm enough for production.
Casino Systems
Player cards, points, comps, vouchers
Worked through property-facing issues involving CMS, Aristocrat, Everi, Light & Wonder, and other casino integrations tied into hospitality point-of-sale operations.
QA / Engineering Bridge
Customer problem to reproducible case
Translates messy field behavior into clear escalation notes, test steps, configuration context, and risk summaries that QA and developers can actually act on.
API Skills Example
Atom Bitz Music Generator demo
A public-safe showcase of the music tool flow: prompt intake, model selection, task creation, polling, result storage, and library metadata. The real key-backed generation path stays private.
Pipeline
Ready for demo run.
- Prompt normalized
- Task created
- Record-info polling
- Track metadata saved
{
"mode": "public-demo",
"private_endpoint": "locked"
}
Resume
Neutral technical resume
Professional Summary
Technical systems specialist with 20+ years of experience across hospitality, gaming, healthcare, military, and cloud prototype environments. Recent work focused on Tier II/III enterprise POS support for Agilysys InfoGenesis, IG 12UX, and Server 12, with heavy involvement in casino integrations, customer escalation, QA collaboration, and development handoff.
Experience
Agilysys
Technical Systems Integration and Enterprise POS Specialist- Owned Tier II/III escalations for InfoGenesis POS, IG 12UX, and Server 12 across complex hospitality and casino environments.
- Supported integrations involving CMS, Aristocrat/Oasis, Everi, Light & Wonder/CMP, player cards, points, comps, vouchers, tenders, payment flows, KDS, mobile devices, terminals, and back-end configuration.
- Converted customer-facing incidents into clear QA and development handoffs with reproduction steps, logs, configuration notes, and business impact.
- Helped de-escalate property teams while escalating technical blockers internally, keeping customers informed without losing the engineering thread.
- Supported large hospitality and gaming properties including Marriott, MGM, Caesars, and tribal casino environments.
Riverside Resort Hotel & Casino
Information Systems Software Analyst- Supported hotel and gaming applications, payment reconciliation, backups, interfaces, and daily operational systems.
- Worked directly with property stakeholders to keep service, reporting, and revenue workflows moving during production issues.
U.S. Air Force Civil Service
Medical Systems Database Administrator- Supported clinical systems including CHCS and AHLTA, with focus on data integrity, user access, database issues, and operational continuity.
United States Army
Firefinder Radar Operator / Operation Iraqi Freedom Veteran- Operated and maintained mission-critical radar systems in high-pressure environments requiring accuracy, discipline, and real-time technical judgment.
Education
Bachelor of Science, Information Systems - University of Phoenix, 2015
Contact